Our Commitment to Responsible Gaming
Fair Go Casino takes its duty of care to Australian players seriously. While we offer 4,000+ games for entertainment, we recognise that gambling can cause harm when it becomes compulsive. Fair Go Casino responsible gambling is not a box-ticking exercise — it is a genuine commitment to player protection, embedded in every feature of our platform. This page outlines the safer gambling tools available to all registered players, explains the signs of problem gambling, and provides access to professional gambling help services available to Australians around the clock.
Signs of Problem Gambling
Early recognition is the most powerful weapon against gambling addiction. Fair Go Casino encourages every player to periodically assess their own habits. The following indicators may suggest that gambling has stopped being fun and started becoming harmful:
Financial Red Flags
- Spending more than you budgeted or can comfortably afford
- Borrowing money from friends, family, or lenders to fund gambling sessions
- Neglecting household bills, rent, or loan repayments to maintain casino activity
- Chasing losses — returning to the platform after losing with the aim of winning back lost funds
Emotional and Behavioural Red Flags
- Feeling irritable, anxious, or restless when not gambling
- Using gambling as an outlet for stress, loneliness, depression, or boredom
- Lying to family, friends, or employers about the time and money spent gambling
- Placing increasingly large bets to achieve the same level of excitement (tolerance)
- Failed attempts to cut down or stop despite wanting to
If any of the above resonate with your experience, Fair Go Casino urges you to activate your gambling control tools immediately and/or contact the Gambling Help Online hotline — 1800 858 858 — free and available 24 hours a day.
Self-Assessment: Is Your Gambling Still Under Control?
Answer the following ten questions honestly. Answering "yes" to three or more is a strong indicator that your gambling may have become problematic and that professional gambling help is recommended.
- Do you spend more money gambling than you originally planned?
- Do you think about gambling when you are doing other things?
- Have you ever hidden gambling activity from the people close to you?
- Do you feel compelled to continue after a big loss to try to recover your money?
- Has gambling ever caused arguments or tension in your relationships?
- Have you missed work, study, or important commitments because of gambling?
- Do you need to gamble with larger amounts over time to feel excited?
- Have you ever borrowed money specifically to gamble?
- Do you feel guilty, ashamed, or stressed after a gambling session?
- Have you ever considered gambling as a way to solve a financial problem?
If your honest answers concern you, reach out to Fair Go Casino support at [email protected] or call Gambling Help Online on 1800 858 858 for a free, confidential conversation with a trained counsellor.
Fair Go Casino Safer Gambling Tools
Fair Go Casino provides a comprehensive set of safer gambling tools — all free, all immediately available, and all accessible from the Responsible Gambling section of your account settings. These gambling control features are designed to support informed, healthy play.
Deposit Limits
Setting deposit limits is the simplest and most effective first step towards responsible gaming. Fair Go Casino deposit limits let you cap how much you can add to your account per day, per week, or per month. Reducing a limit takes effect immediately; increasing it requires a 24-hour waiting period — a deliberate feature to give you time to reflect before raising your spending cap.
Loss Limits
Loss limits automatically restrict your account once your net losses for the day, week, or month reach a threshold you define. This Fair Go Casino responsible gambling feature prevents the kind of emotional decision-making that often leads to escalating sessions. When a loss limit is reached, the platform blocks further bets until the period resets — no override, no exceptions.
Session Limits
Time is a key factor in responsible gambling. Fair Go Casino session limits allow you to set a maximum duration per gambling session — from 30 minutes to 8 hours. When your session timer expires, you are automatically logged out. This player protection tool is particularly useful for players who find themselves losing track of time during extended play.
Cooling-Off Period
If you feel that your gambling habits are becoming worrying but you are not ready to commit to a full self-exclusion, the cooling-off period offers a middle ground. During this time your account stays open but deposits and bets are blocked. Fair Go Casino offers cooling-off periods of:
- 24 hours — a brief reset when a single session has gone too far
- 48 hours — a weekend break to reassess
- 7 days — a week-long pause to establish perspective
- 30 days — a month of space for meaningful reflection
Self-Exclusion
Fair Go Casino offers full self-exclusion for players who recognise that they need a more decisive break from gambling. Upon activating self-exclusion, your account is suspended, all marketing emails and promotions cease, and you cannot register a new account for the duration of the exclusion. Available durations are 6 months, 1 year, 5 years, and permanent.
To activate self-exclusion, contact our support team at [email protected] or through 24/7 live chat. Fair Go Casino responsible gambling requests are our absolute top priority and are processed within one hour.
Reality Checks and Account Monitoring
Fair Go Casino lets players enable reality check notifications — timed reminders that pop up every 30, 60, or 90 minutes during active sessions. Each reminder displays how long you have been playing and your net win or loss for the session, helping you gamble responsibly with full awareness of your activity.
Behind the scenes, Fair Go Casino also monitors player activity for behavioural patterns associated with at-risk gambling. If our system identifies unusual patterns, our player protection team may proactively reach out to offer support or suggest our safer gambling tools.
Eight Principles of Safe Gambling at Fair Go Casino
- Decide your budget before you play. Use deposit limits to enforce it automatically — never gamble with money earmarked for essentials.
- Treat it as entertainment. Think of gambling the way you think of a cinema ticket or a restaurant meal — it costs money, and the prize is enjoyment, not guaranteed returns.
- Set a time boundary. Use session limits to keep gambling in proportion with the rest of your leisure time.
- Walk away from losses. Never chase what you have lost. Safe gambling means accepting that the house edge means losses are part of the experience.
- Stay emotionally grounded. Avoid gambling when you are stressed, upset, intoxicated, or under financial pressure — the decisions you make in those states are rarely in your best interests.
- Take structured breaks. Use cooling-off periods proactively — before you feel you need them.
- Balance gambling with life. A healthy relationship with gambling means it occupies a small, contained part of your leisure time, not the centre of it.
- Know the help lines. Keep Gambling Help Online (1800 858 858) saved in your contacts. Calling is a sign of wisdom and self-awareness — not weakness.
Protection of Young People
Fair Go Casino has zero tolerance for underage gambling. Age verification is required at Fair Go Casino registration, and KYC documents must be submitted before the first Fair Go Casino withdrawal. We encourage all adult players who share devices with young people to take additional precautions:
- Never share your login credentials with household members
- Log out fully after every session — do not rely on a timeout
- Use a strong, unique password for your casino account
- Install parental control software on shared devices
Recommended Parental Controls
| Tool | Platforms | Function |
|---|---|---|
| Net Nanny | Windows, macOS, iOS, Android | Blocks gambling and adult content categories |
| Qustodio | All major platforms | Website filtering, screen-time management and alerts |
| Norton Family | Windows, iOS, Android | Real-time activity supervision and web filtering |
Blocking Software for Committed Recovery
For players who want to block access to gambling sites across all devices — supplementing Fair Go Casino's own self-exclusion — the following tools are recommended by gambling help organisations:
- Gamban: Blocks thousands of gambling URLs device-wide and is highly resistant to removal. Recognised as one of the most effective safer gambling tools in the industry.
- BetBlocker: A free, cross-platform blocker supporting exclusion periods from 24 hours to 5 years. Easy to install and manage.
- Betfilter: Browser-level filtering that blocks gambling content across all major browsers, offering additional coverage alongside other tools.
Australian Gambling Help Services
| Service | Contact | What They Offer |
|---|---|---|
| Gambling Help Online | 1800 858 858 (24/7, free) | Free phone and online counselling for gambling-related problems |
| Gamblers Anonymous Australia | gamblersanonymous.org.au | 12-step peer support meetings across Australia |
| Lifeline | 13 11 14 (24/7) | Crisis support, including gambling-related distress and suicidal ideation |
| GambleAware | gambleaware.nsw.gov.au | Self-help tools, information and referrals to local treatment services |
| Relationships Australia | 1300 364 277 | Family and relationship counselling for those affected by problem gambling |
International Support Organisations
- GamCare (gamcare.org.uk) — Free counselling and support for individuals and families affected by gambling addiction
- BeGambleAware (begambleaware.org) — Independent charity supporting responsible gambling and treatment funding worldwide
- Gambling Therapy (gamblingtherapy.org) — Free multilingual online support for anyone experiencing problem gambling
Contact Fair Go Casino for Support
Our player protection team is reachable 24 hours a day, 7 days a week:
- Live chat: Instant access via the chat icon on fairgoscasino.org — fastest for urgent requests
- Email: [email protected] — self-exclusion requests prioritised and completed within 1 hour
Once a cooling-off period or self-exclusion is in place, Fair Go Casino immediately removes you from all promotional mailing lists. We will never send marketing that could encourage a return to play during an active exclusion period. Our commitment to Fair Go Casino responsible gambling means your welfare takes precedence over commercial activity, always.
Frequently Asked Questions
How do I activate deposit limits at Fair Go Casino?
Log in to your account, go to Account Settings and select the Responsible Gambling section. From there you can set daily, weekly, or monthly deposit limits. Reductions apply immediately; increases require a 24-hour delay to support responsible gaming.
What is the difference between a cooling-off period and self-exclusion?
A cooling-off period is a short, temporary break (24 hours to 30 days) during which you cannot deposit or bet but your account remains open. Self-exclusion is a longer-term suspension (6 months to permanent) where your account is closed, marketing ceases, and you cannot re-register. Both are Fair Go Casino responsible gambling tools designed to protect players from harm.
Can I get gambling help through Fair Go Casino directly?
Yes. Contact [email protected] or the 24/7 live chat for assistance with any responsible gambling tool. Our team can activate limits, cooling-off periods, or self-exclusion on your behalf and can provide referrals to professional gambling help services including Gambling Help Online (1800 858 858).
What happens to my balance during self-exclusion?
If you have a real-money balance at the time you request self-exclusion, Fair Go Casino will process a withdrawal to your verified payment method, provided KYC is complete and no active Fair Go Casino bonus wagering requirements remain. Any bonus funds are forfeited upon exclusion in line with our casino policy.
Is my problem gambling information kept confidential?
Yes. All responsible gambling and gambling help requests made through Fair Go Casino are treated with complete confidentiality. Your request to activate self-exclusion, set loss limits, or seek support will not be shared with third parties except where legally required. Fair Go Casino is committed to player protection at every level.
Gambling is entertainment. Fair Go Casino is committed to keeping it that way. Use the safer gambling tools at your disposal, play responsibly, and never hesitate to seek gambling help when you need it. Call 1800 858 858 any time — help is always available, and reaching out is always the right call.